FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $60. On average all order shipping costs are $4.5 to any state in the US.
When will I receive my products?
All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
Please refer to our refund policy on the footer of the page.
How can I cancel my order?
Please refer to our shipping and refund policy on the footer of the page.
Where are the products manufactured?
Our products are manufactured in the United States under strict quality control standards, ensuring you receive a premium product every time.
Can I track my order?
Once you make a purchase and your order has been confirmed, we will send out an order tracking link.
Do you ship Internationally?
Unfortunately, we do not ship internationally at this moment in time.
Subscription
What does the subscription give me?
Get 10% off all products, exclusive wellness tips, early access to new drops, and auto-enrollment in giveaways. Plus, access to the PlayerOne Discord — a community of gamers sharing their wellness journey and passion for gaming. Enjoy hassle-free monthly delivery and cancel anytime.
What is your subscription cancellation policy?
You can cancel your subscription anytime. However, cancellations must be made at least one day before your next billing date to avoid being charged for the next cycle. If not cancelled in time, your subscription will remain active for that billing period and will be canceled for the following cycle.